customer care

Our customer care representatives are available Mon.-Fr., 8am-5pm ET. Find immediate help below, or contact us.

SALES INFORMATION KIT
Request your FREE copy of our complete material sales kit, including brochures, material samples and detailed product comparisons.

CREDIT APPLICATION
To set-up an account with USLCO, you can use our friendly on-line application or download the application and fax it back to begin the approval process.

HOW TO ORDER
US Liner makes ordering material simple and easy with five convenient options:

1. By Phone: 1.800.US LINER or 724.776.4044
   Our friendly and knowledgeable team of representatives is available Monday through Friday, 8am to 5pm (EST) to place your order and answer any questions you may have.
2. By Fax: 724.776.4045
   Simply fax your purchase order any time of day.
3. By E-Mail: You can email your purchase order to sales@USLCO.com
4. By Mail: You can easily place your order via USPS mail by sending to:
   US Liner Company
   19 Leonberg Road
   Cranberry Twp. PA 16066
   Attn: Customer Care Dept. – Order Enclosed
5. By Local Sales Representative: Your local sales representative is available to help you place your order and answer any questions.

ORDER CONFIRMATION
Every order received will have a follow-up order confirmation sent within 48 hours for your review. We recommend checking for any discrepancies upon receipt. If changes are necessary, please notify your customer care representative immediately.

If you do not see an order confirmation after 48 hours, please call your customer care representative or resend your Purchase Order.

LEAD TIME CONFIRMATION
You’ll know in advance when your order will ship so you can spend less time following up and more time strengthening customer confidence.

HOW ARE WE DOING?
Our goal is to make purchasing from USLCO a great experience. We strive to not only meet your expectations, but exceed them. Please help us achieve our goal by taking a few moments to complete our survey.

MATERIAL WARRANTY
We stand behind our quality products - Period! Click here for more information.

MATERIAL DAMAGED
Please report any damage caused during transit immediately to a US Liner Customer Care Representative upon receipt. Please check material closely; photos of the damage may be requested and/or the material returned to US Liner for evaluation.

SHORT SHIPMENT
Short shipments must be reported to US Liner within 48 hours of receipt of order.

Please fax a copy of the signed Bill of Lading and packing slip to your US Liner Customer Care Representative and note the item and number of pieces short.

REPLACEMENT SALES ORDER
If a replacement sales order is required, the new sales order will be invoiced for the price of goods sold. If material is required to be returned, a credit memo will be issued to the invoice pertaining to the return. Please see Return Material Authorization.

RETURN MATERIAL AUTHORIZATION
A Returned Material Authorization Number (RMA#) must be obtained from US Liner’s Customer Care Department by calling 1-800-US Liner or 724-776-4044 prior to returning material. US Liner’s receiving department will not accept delivery without a RMA #.

Please note that receiving a RMA does not automatically authorize invoice deductions. A thorough inspection of the material must be conducted by a US Liner Quality Team member. If a credit memo is authorized, it will be issued only after this inspection is completed.

Please contact your US Liner customer care representative for shipping arrangements to return material. Remember to always clearly mark the RMA number on the outside of each returned item.

Please provide the following information to receive a RMA number:
1. Your purchase order number
2. US Liner’s Sales Order Number
3. US Liner’s Invoice Number
4. Explanation for RMA request

INVOICE DEBITS
Debits on invoices are not to be taken without US Liner’s prior authorization.

Please provide the following information to receive a credit memo authorizing an invoice to be short-paid:
1. Your purchase order number
2. US Liner’s Sales Order Number
3. US Liner’s Invoice Number
4. Explanation for debit request

U.S. Liner Company
A Division of American Made, LLC
19 Leonberg Road
Cranberry Township, PA 16066

1-800-875-4637
1-800-USLINER
Local: 724-776-4044
Fax: 724-776-4045
E -mail: info@uslco.com

Directions to U.S. Liner Company:

click here for Mapquest

From the PIT Airport
Take PA-60 South toward Pittsburgh/I-79/Pennsylvania Turnpike East. Merge onto PA-60 S/STEUBENVILLE PIKE via EXIT 1B toward I-79 N/CRAFTON. Merge onto I-79 N toward ERIE. Merge onto PERRY HWY/US-19 N via EXIT 76 on the LEFT toward CRANBERRY. Turn right onto Rowan Road. Turn left onto Marshall Road. Turn Right on Leonberg Road. US Liner is the green building on the left.

From Interstate 79
Merge onto PERRY HWY/US-19 N via EXIT 76 on the LEFT toward CRANBERRY. Turn right onto Rowan Road. Turn left onto Marshall Road. Turn Right on Leonberg Road. US Liner is the green building on the left.

From Interstate 76
From the PA Turnpike, take Exit 28, I-79 toward Pittsburgh/Erie. Merge onto US-19 North. Turn right onto Rowan Road. Turn left onto Marshall Road. Turn Right on Leonberg Road. US Liner is the green building on the left.

From Interstate 80
Take Interstate 79 South Exit 19A toward Pittsburgh. Take Exit 85 toward PA-528/Evans City. Merge onto Perry Highway/US-19 South. Turn left onto Rowan Road. Turn left onto Marshall Road. Turn Right on Leonberg Road. US Liner is the green building on the left.